Adur, West & East Worthing Party including East Arun

Trading Standards targets internet traders

INTERNET businesses in West Sussex were targeted in an online swoop by officers from the County Council’s Trading Standards Service.

Posing as consumers, they made test purchases and then cancelled them to see if distance selling legal regulations were being met.

The regulations allow customers to obtain a full refund as long as they cancel before the expiry deadline of eight days after the goods are received.  

Trading Standards found that:

·          80% of the businesses dealt with the cancellation and subsequent refund promptly.
·          20% of the businesses did not refund within the required time limit (30 days) or provide a full refund (which should include delivery costs).
·          70% of the businesses did not fully comply with the regulations because they did not provide essential information about the consumers’ rights to cancel in the correct format.

Pete Bradbury, County Council Cabinet Member for Public Protection, said: “Our Trading Standards Service is now working with the businesses that were identified as non compliant. The aim is to ensure they are fully aware of the legal requirements and meet them from now on.

“As the number of internet purchases continues to rise we urge consumers to be aware of their rights and businesses to be aware of their legal obligations.”

The Office of Fair Trading has set up an internet site to provide information about Distance Selling for businesses – 

For consumers requiring advice, Consumer Direct can be contacted on 08454 04 05 06, or accessed via the Direct Gov website:

One Comment

  1. Posted 16 Oct, 2011 at 6:07 pm | Permalink

    This is actually a good and useful initiative!